Refund Policy

Returns Policy

If you chose to return an item, we will happily accept returns that are free from damage of any kind, marks, blemishes, sizing, other alterations, or signs of wear or tear. Purchases that meet this criteria will be refunded in full to the original form of payment, excluding shipping, handling, and additional insurance charges if any. The item must be postmarked within 30 days after you receive the item. All items for return must be in their original unused condition, accompanied by the original receipt, and the return must be within 30 days of receipt of your purchase. Merchandise that has been worn, used or altered in any way will not be accepted for return or exchange. Please email should you require further information.


  • We accept returns of product shipped within Canada, US and International
  • Returns of full-price merchandise must be made within 30 days of purchase
  • Returns on sale merchandise must be made within 14 days of purchase
  • Final sale merchandise—including merchandise discounted by 50% or more before promo codes are calculated—cannot be returned
  • Products must be unused, unworn, and in good condition with original hangtags not removed and packaging attached. all original packaging must be intact
  • Price adjustments will be honored within 7 days of the original purchase date and will be refunded in the original form of payment
  • Only items purchased through may be returned to our online store Items purchased through our physical shops must be returned to the place of purchase
  • Surprise sale and select promotions are considered final sale merchandise and cannot be returned online or in our shops


If you choose to return or exchange your online purchase to our Tatum & Olivia retail shop, you must present the original packing slip. Without your packing slip, you will be offered an exchange or merchandise credit for the current selling price of the item. In the case of items damaged during shipment, please contact our customer care team immediately at 778-351-2493.